What is your rescheduling and cancellation policy?
As of February 1, 2024 we will have changes to our cancellation, make-up and refund policies. Please see below and let us know if you have any questions.
We understand things come up and you may need to change your lesson time once it is scheduled. Our office staff works countless hours to build schedules for our instructors, so a $25 change fee will be charged for lesson changes made in less than 14 days/2 weeks. There will be NO fee for packages rescheduled more than 14 days out.
The limit for re-schedules is 2x max. If you cannot make the final change that has been scheduled, your lessons will be forfeited.
We reserve Friday and Saturday for any make-ups due to inclement weather and illness during the week of your lessons. If make-up lessons are canceled by the client, your lesson will be forfeited. We are unable to schedule make-up lessons in future weeks.
Why are lessons held on consecutive days?
We’ve found that students make the most progress if lessons are back to back. Occasionally, there are circumstances that warrant splitting up the lessons, and we schedule those on a case by case basis.
What if I need to cancel because my child is sick?
We reserve Fridays as a make-up day for lessons if your child is sick on the day of their lesson. The earlier you can let us know of a sickness, the more likely we will be able to reschedule you.
What if it rains?
Rain is usually more of a problem for the parents than it is for the students. They are already wet in the water, and we make it a fun thing. (I mean, when is the last time your mom let you go outside to play in the rain?) As long as we can still see the bottom of the pool, and there is no thunder or lightning, lessons will proceed as scheduled, and are perfectly safe.
What happens if there is thunder or lightning in the area, but there are no storm clouds?
This is much more serious than rain. Even if skies look clear, when there is thunder or lighting in the area, lessons will be postponed, or if need be, canceled. We must wait at least 30 minutes from the last sound of thunder or lightning spotted in order to safely conduct the lesson, as recommended by the National Lightning Safety Institute. If we can hear it or see it, it can travel the distance to the pool. The immediate safety of everyone is priority over finishing a lesson. (Even if other parents are choosing to let their children still play in the pool.)
Do we still have lessons if it’s really cold outside?
Yes, lessons will generally take place as scheduled even if it cold. We understand your concern about the cooler weather and its effect on your child in the water. If the water temperature is below 85 degrees, we would reschedule the lessons. The air temperature can be tricky. The dew point, humidity and wind have more to do with the feel of the weather than the actual temperature. And, many times, it is colder outside the water than it is in the pool. Because of this, the instructor is the one who makes that decision since they are there at the time of lessons. If an instructor calls the lesson due to cold weather, we will consider that to be inclement weather, and reschedule.
Some tips for chilly mornings- after they are out of the water, take off any rashguards and wrap up in a nice thick, dry towel. Change into dry clothes as soon as possible. A thermos of hot chocolate is always a nice treat after some hard work in the pool!
What do we do if the weather calls for thunder storms during the time of my lesson?
As we all know, the weather can change from one moment to the next. Our instructors monitor the weather on an ongoing basis. Your instructor will contact you at least 15-30 minutes prior to the start of your lesson if the weather is a factor to cancelling a lesson.
What do we do if our lesson is canceled due to bad weather?
We reserve Friday and Saturday as makeup days, to ensure your swimmer receives all their lessons.
Why do we use songs and games to teach preschoolers?
Early childhood studies show that preschoolers learn best when participating in fun, repetitive songs and games. This also creates a fun environment and provides consistency for learning new skills throughout the week.
What if I want lessons for my two-year-old? I think they are ready to swim!
There is something special that happens in child development at age three. Their thinking and perception of their world shifts from “me” to “we,” and their comprehension and maturity is significantly higher than when they were two. This makes three a great age to learn to swim. However, there are some two-year-olds who are ready. There are two key components for a two-year-old to successfully learn to swim: 1.) they are not afraid, and 2.) even if they are, they do exactly what they are told. Most two-year-olds struggle with the latter, but not because they are bad kids…they are just TWO! That is what two-year-olds do. That said, we do private lessons for this age group on request, as it always increases your child’s comfort level in the water, as well their awareness of water safety. We do not, however, guarantee that your two-year-old will be able to swim across the pool after lessons conclude. Also please be aware, most 2 year olds start their first lesson crying, and require 2 weeks of lessons. The crying typically lessens with each day they are with their instructor.
I never learned how to swim. Do you teach adults, too?
Yes! Our instructors are all certified in Adult Swim Instruction! These lessons are all taught in a one-on-one environment to give you the maximum attention you need to feel safe, and succeed at learning to swim. So don’t be shy! Come learn the life skill that will enable you and your children to enjoy the water together!
What qualifications do the instructors have?
Everyone here on the TRUGrit Swim Gym Team is passionate about sharing their love of the water to develop safe and strong swimmers. All of our instructors carry current certifications in BLS/CPR/First Aid, undergo a rigorous 40-hour hands on training program (most of which is in the water,) and of course, love kids. Many also have their WSI, coaching, lifeguard certifications, and competitive swimming experience, which they are always excited to share with their students!
TRUGRIT SWIM GYM 